Hotlines

Services Offered: 

• Mobile Crisis Response Team: serves 18 counties, including Jasper County. Eyerly Ball offers a 24/7 Mobile Crisis Response Team for 18 counties. The Mobile Crisis Response Team is an active part of a state-wide crisis system of prevention, response and postvention services, responding immediately to crisis events and providing postvention follow-up services to all clients.
• Children's Behavioral Health
• Counseling and Outpatient Therapy
• Community Support Services
• Urgent Behavioral Health Care
• Integrated Services Project
• Residential Services
• RESTORE First Episode Psychosis Program  Ages 15-40
• Substance Use Services
• Substance use evaluations, treatment, medication-assisted treatment (MAT), Group settings treatment offerings (Ames and Penn Ave)

How to Access Services

To access the Mobile Crisis Response Team, anyone within the 18-county region may call the Crisis Center at 1-855-581-8111. The service is available to all ages. Anyone experiencing a crisis can access the crisis line, whether it is adolescent behavioral issues, depression, anxiety, substance use, suicidal thoughts and everything in between. Trained phone responders will assess the situation and deploy the Mobile Crisis Response Team if an in-person response is deemed to be necessary or helpful.

A trained two-person team will leave as soon as they have been dispatched and will respond to the scene within 60 minutes. Once onsite, the on-call counselors are able to perform crisis assessments and will take the necessary time with the client to:

• Determine if suicidal or homicidal ideations are present
• Determine if de-escalation and stabilization in the field are possible
• Complete a thorough safety plan with the client if they are willing to contract for safety in that moment

If transportation is necessary to ensure client safety, on-call counselors will transport voluntary clients ages 12 and above (with the presence of a parent or guardian for children and dependent adults).

Within 24 hours of the end of the crisis interaction, a case manager will attempt to make contact with the client and is available to provide up to 30 days of case management services. Case management can coordinate appointments, provide transportation for appointments and provide reassurance to clients.

Crisis Stabilization Community-Based Services

Crisis Stabilization Community-Based Services (CSCBS) are short-term services designed to de-escalate an individual experiencing a mental health crisis and stabilize them where the individual lives, works, attends school, or socializes. CSCBS is a voluntary service for individuals in need of a safe, secure location that is less intensive and restrictive than an inpatient hospital. The goal of CSCBS is to stabilize the individual within the community.
Services provided through Crisis Stabilization Community-Based Services include, but are not limited to:

• Psychiatric services and assessment
• Medication management
• Counseling
• Referral to additional Eyerly Ball programs
• Peer support
• Connection to ongoing services and resources

Crisis Stabilization Community-Based Services are offered to individuals who have utilized the Mobile Crisis Response Team in one of the eighteen counties listed above.